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The Warranty Group provides technical support helplines for a wide range of electrical goods, including PC's, reducing "no fault found" returns by up to 60%. We handle over 250,000 service calls per year, and our services can be provided for both in-guarantee products as well as those under extended warranty.

All diagnostic scripting is written and maintained by engineers and agents in real time, and each agent has access to all covered products together with their respective product manuals, which are displayed on screen.

Technical support helplines can have huge benefits for customers, reducing frustration and building customer loyalty whilst enhancing the commitment to customer service. There are some major advantages for both retailers and manufacturers:

• Repairs and returns are minimised, together with their associated cost, and business risk is more effectively controlled
• Internal enquiries are reduced, facilitating greater focus on sales
• The data collected allows buyers to negotiate the best market rates and terms
• Inherent design faults can be quickly identified and remedied
• Consolidated feedback improves user manuals

Contact us today to find out how both your customers and your business can benefit from our flexible range of technical support solutions.

 

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