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The Warranty Group provides leading edge support 7 days a week, 24 hours a day, 365 days a year to increase customer loyalty through a wide range of contact management services, including:

• Product technical support
• Inbound and outbound customer care
• Customer relations
• Company, product or recall inquiries
• Inbound and outbound sales
• Customer satisfaction surveys
• Program enrolment and registration
• Credit card enhancement administration
• Client overflow calls
• Mystery shopping

We utilise an automated call distributor (ACD) phone switch that provides interactive voice response (IVR) systems that enable customers to select services from a menu without the aid of a company representative, and includes software that can perform tasks such as distributing or receiving information and updating databases. At The Warranty Group, we effectively strike a balance between the need to ensure productivity and profitability and the need to present a personable, customer friendly environment to your customer.

• Up to 480 agents may be logged on simultaneously
• Flexible SLA's customised to clients requirements
• 24 Hour call handling available
• High performance "Amcat" predictive dialler equipment
• Call recording for compliance and training purposes
• Comprehensive suite of M.I. reports on all aspects of call centre performance
• Skills based call routing
• Agent monitoring and assessment
• Multi-skilled agents

Contact us today to find out how we can strengthen your business!