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With our extensive portfolio of administration services, our clients can do more than ever before. We are a full service administrator providing compliance and fulfilment services, marketing material design and production, in-bound and online customer contact, technical support and service initiation, service logistics and claims payment.

Service administration
Whether you are a manufacturer looking for a business partner to administer and underwrite your warranty or insurance program, or a retailer requiring a state-of-the-art insurance or service plan provider, The Warranty Group is the administrator of choice.

Offering replacement plans to on-site repair service, The Warranty Group manages all types of service events. With our comprehensive repair network, we provide timely repair services nationwide. From verification of coverage, to service dispatch, to claims payment, The Warranty Group administers the program from start to finish.

Compliance and fulfilment services
We ensure your programme is compliant with ever-changing regulations, and provide fulfilment services by sending your customer a copy of their insurance policy or service agreement.

Logistics and technical support services
Service administration can often be complicated and confusing both for customers and service providers. The Warranty Group has a professional logistics group responsible for dispatching, monitoring and ensuring completion of all service events. In addition, The Warranty Group employs a Tier 2 escalation group that works hand in hand with our logistics group and customer service representatives to ensure the satisfaction of our customers - and yours. The Warranty Group can often save your customers time and money by assisting them with technical product support before a service dispatch is necessary.

Claims payable services
The Warranty Group maintains one of the best reputations in the business for fast payment of claims to both service companies and our clients' customers. Our state-of-the-art accounts payable system is designed to accept electronic invoices, but is flexible enough to allow manual submission of claims as well. Invoices are audited electronically for compliance. The resulting efficiency in claims handling allows us to process the majority of our claims with minimal delay.

Learn how you can strengthen your business today!